ELECTRICITY SUPPLY REGULATIONS (SECTION VI) METER READING AND BILLING OF ENERGY SOLD

101. METER READING:

101.1 Reading of Meters will be taken by the employees of the Board once in each month or such intervals of time as may be prescribed. At present meter reading of domestic, NRS are being taken by the meter readers after two months. Readings of small power industrial consumers are being taken by the meter readers each month. Meter readings of Medium Supply consumers are being taken by the AAE. Meter readings of Large Supply and Bulk Supply Consumers for loads more than 100 KW and up to 500 KW are being taken by the AE/AEE/XEN(Ops) each month.

101.2 Reading of meters of consumers having connected load of 500 KW and above:

101.2.1 The monthly reading will be recorded by Sr.XEN/Addl. SE(Ops) and Sr.Xen/Addl. SE(Billing)/ XEN/AEE service centre jointly and entered in the pass book of the consumer and of the Billing Section. Before recording the reading and breaking of lead seal Sr.XEN/Addl. SE(Ops) shall verify intactness of these seals. Signature on the paper seal on the MCB and its intactness will be verified by all the signatories to the paper seal. If any of the signatories is not present, any verification by other three signatories will be considered valid. Sr.XEN/Addl. SE(Ops) will further verify and certify genuineness of all other seals affixed on the meter and CTs/PTs before allowing the breaking of lead/MDI seals for recording the reading and re-setting the same. After recording the MDI reading, its knob will be re-set by Sr.XEN/Addl. SE(Ops) and lead sealed by him. Then the MCB will be lead sealed by Sr.XEN/Addl. SE(Ops). The paper seal signed by the Sr.XEN/Addl. SE(Ops) and Sr.XEN/Addl. SE/XEN/AEE under Director billing and the consumer's representative will finally be affixed on the MCB. This paper seal will have irregular figure drawn at site. Carbon copy of paper seal will be kept in the custody of Sr.XEN/Addl. SE(Ops). The entry of the whole exercise sequence-wise shall be made by Sr.XEN/Addl. SE(Ops) in the pass books and signed by all present. While recording the reading, one copy of the pass book will remain with the consumer and the other with the billing section.

101.2.1.1 In case of other LS, BS, NRS and MS Category of consumers ( covered under S.R.No.101.1) where Electronic Trivector Meters have been installed, the above procedure of recording of MDI reading, resetting of its knob and resealing of MDI knob shall be equally applicable.

101.2.2 Sr.XEN/Addl. SE(Ops) will act as coordinator for the purpose of recording the reading correctly and timely.

101.2.3 The officers for the above process will be deputed by Director(Billing) in respect of Billing Dte.. The names will be intimated to the respective Sr.XEN/Addl. SE(Ops) to facilitate him for co-ordination.

101.2.4 This group of officers while recording readings shall study the consumption pattern of the consumer and in the event of any abnormal variation, the case shall be referred to Director(Enforcement) for in-depth study.

101.2.5 The paper seal shall be affixed with some synthetic adhesive such as fevicol.

101.2.6 Recording of Reading in heavy Division/Sub-Divisions.

101.2.6.1 Wherever No. of connections in the jurisdiction of an officer in respective category exceed 60 for recording monthly readings by AEE/Sr. XEN, the concerned SE/Op, with the approval of CE/Op shall divide the No. of connections in two or more groups so that no groups contains more than 60 consumers. The officers concerned shall be responsible for sealing of connection(s) assigned to them for providing their seals on MDI and MCB. The responsibility for sealing CT/PT unit and meter terminal cover and correctness of connections will continue to be with the officer Incharge of Sub-Division with Division as per existing arrangement. However, any discrepancy observed during meter reading or any abnormal fall observed in consumption or MDI shall be reported by the officer bringing readings to the concerned Sr.Xen/Op. in writing with copy of Circle Office.

101.2.6.2 Only one officer shall be asked to record the monthly readings as with the installation of electronic meters billing data which are always available from the print out, the necessity to involve more than one officer for this purpose is not felt now and is simply wastage of time of officers.

101.3 The check list as per format given in Annexure_____ may be confirmed and status recorded during recording of monthly reading. It will be the personal responsibility of the Addl.SE/Sr.Xen Incharge of concerned operation Division to ensure that during meter readings, observations are recorded against the above check points. A copy of the check list shall be attached with the meter reading record of every LS consumer every month without fail. Further, the check list shall be countersigned by the SE/Operation Incharge of the Circle.

102. ISSUE, PRESENTATION, DUE DATES OF BILLS AND ROUNDING OF BILLS:

102.1 Bill Presentation: The Board is required to render to the consumer each month or after two months for domestic and non residential supply, a bill for the energy and other charges incidental to the supply of electric energy to him. These charges are payable within the specified date or the due date as mentioned on the bill failing which supply to the consumer is liable to be disconnected after a notice of twenty one days for DS/NRS/SP and seven days for BS/LS/MS without prejudice to the rights of the Board to recover the amount of the bill by suit, or any other means.

102.2 Bill for arrears/Supplementary assessment: The bill to a consumer on account of under-assessment pointed out by the Internal Audit or the charges levied as a result of report from Addl. SE/Sr.XEN/AEE (Enforcement/MMTS), should be raised separately and such arrears should not be clubbed with the current energy bill of the consumer.

102.3 Date of Issue: Date of issue is the date on which the bills are issued. This date should appear on the bills. All the bills should be dispatched or handed over to the Bill distributor on the date of issue. The bills are expected to be delivered to the consumers within 2 days through the peon or by post, where necessary. Every effort must be made to see tht the delivery of bills does not take more than 2 days. The consumers (except LS/MS/SP) are usually provided a period of 15 days for making the payment, after the date of presentation.

102.4 Date of Presentation: Date of presentation means the second day after the date of any bill rendered by the Board to the consumer.

102.5 Grace Period: The normal period allowed to a consumer to pay his Energy bill by cash, demand draft/ banker's cheque is called 'Grace Period". The period of "Grace " starts from the day next to the date of presentation of bill so that the consumer may avail full time permitted to make the payment as indicated hereunder:-

102.5.1 LS/MS/SP 10 days

102.5.2 Railways : 21 days

102.5.3 All other categories of consumers : 15 days

102.5.4 All such consumers who liquidate their bills within the grace period have to pay "Net Amount" as entered in the bill under Column 'A'.

102.5.5 Due Date: Due date is the date on which the period of grace expires and by which day the consumers are required to pay their bills at net rate. Thus if the date of issue of a bill is 11th Sept., 15 days of grace will commence from the date after 13th Sept. and the due date will be 28th Sept. If the grace period expires on a holiday, the next working day should be fixed as the due date. If a large supply consumer fails to make the payment by the due date, a surcharge of 5% shall be levied on total amount of the bill for a delay of one week. If the delay exceeds one week LPS of 10% will be levied for one year (365/366 days) successive period or part thereof to be reckoned from the date of issue of bill. After one year LPS @ 18% per annum or 1.5% per month or a part thereof will be leviable until the amount is realized in full. Rate of surcharge for other consumers is 10% after due date.

102.5.5.1 If the date fixed as 'due date' is subsequently declared a holiday, the payment may be accepted without any late payment surcharge on the next working day.

102.5.5.5.2 Extension in due date under force majeure: Extension in due date shall be allowed in the event of unforeseen circumstances beyond the control of the consumers e.g. floods, strike by Board's employees, curfew etc. Extension shall be allowed if grace dates of payment fall within the unforeseen circumstances.

1. SE(Ops) Maximum period of 7days on one occasion

2. Er-in-Chief/CE/Op Maximum period of 15 days on one occasion

102.6 Before effecting disconnection of Street Lighting, Railways, MES, BBMB, BSF, PSTC and Public Health Tubewells for defaulting payment, prior approval of CE(Ops) should be obtained.

102.7 In case of energy bills for amounts exceeding Rs.5,000/- only one due date shall be indicated for payment of Local Cheque/draft/bankers cheque. Thus in such cases a grace period of 15 days shall be allowed after allowing 2 days for presentation of bill. Payment by Local Cheques/draft/Banker Cheque can also be accepted for bills less than Rs.5,000/-.

102.7.1 Grace period of 10 days shall be allowed to all Large/Medium and SP supply consumers for payment of energy bills by bankers cheque or demand draft. However, payment by a local cheque can be made 2 days earlier i.e. after 8 days of presentation of bill. In case the due date by local cheque happens to be a holiday, the next working day shall be fixed as due date. Example:-

Date of Issue of Bill : 01.06.98

Date of presentation of bill : 03.06.98(2 days)

Due date by bankers cheque/draft : 13.06.98

Due date by Local cheque : 11.06.98

102.8 Rounding of Bill:

102.8.1 Energy bill rendered to a consumer consists of the following items:-

1. Amount as per Electricity Tariff Rates

2. Meter Rent/Service Rental

3. Power Factor Surcharge/Various surcharge as applicable

4. Sundry Charges

5. Electricity Duty

6. Octroi Charges where applicable

7. Total amount payable(Net)

8. Surcharge for late payment of bill.

9. Total amount payable(Gross).

102.8.2 The amount of bills payable under the heading" Payable Net" shall be rupees and not in Rupees and Paise. Energy charges(SOP) meter rentals, service rentals and electricity duty shall be rounded off to the nearest rupee by ignoring 1 to 49 paise and taking 50 to 99 paise as one rupee. Net amount payable in all Elecy. bills shall be further rounded-off to the nearest Rs.10/- and difference due to rounding-off shall be adjusted in the subsequent bills. The amount of rounding off which shall vary from Rs.1 to Rs.5 shall be shown in column No.22" rounding off" provided in the ledger.

102.9 Billing of defaulting Power Intensive Consumers:

Every defaulter Induction Furnace consumer may be asked to deposit 15 days consumption(SOP) charges on the basis of average consumption charges for the proceeding twelve months. The reading shall continue to be billed as per the existing billing procedure after due adjustment of the average fortnightly charges deposited by the consumer. There shall be no grace period for the fortnightly charges. However, in case the 15th day happens to be a holiday, the next working day shall be the due date for the deposit of the fortnightly charges. In case the consumer does not deposit the fortnightly charges, his advance consumption deposit shall be updated by recovering ACD at the latest revised rates of Rs.1,500/- per KW applicable to Power Intensive units. This additional ACD can be recovered in suitable instalments if so requested by the consumer.

103. PROCEDURE TO BE FOLLOWED WHEN ISSUE OF BILL IS DELAYED:

103.1 In order to ensure that all the consumers are afforded the full period of grace, it should be checked that the due date given on the bill is the date on which it is intended to be issued so that it maybe presented the consumer on the correct date.

103.2 The date of every consumer's bill in the same group should be the same every month or every billing cycle during the period he remains connected to the Board's supply system so that he knows his due date without reference to each month's bill. The bill should be rendered regularly and punctually to each consumer on the same date, as far as possible. Normally no change should be made in the meter reading or billing programme.

103.3 Should for unavoidable reasons a bill is issued on a date later than that actually given on it, the date of the bill and the due date must be corrected as illustrated below before actually issuing that bill. If through an over sight the correction is not made in the bill before issuing it and the consumer asks for such a correction or makes the payment on a date which falls within the corrected due date, the request of the consumer should be acceded to if his complaint about late delivery of the bill is corroborated by the peon book or the stamp register. The correction in the date of the bill relating to a domestic/NRS connection should be made under dated initials of the ledger clerk/UDC and countersigned by RA/ARA concerned and AE/AEE/XEN(Ops) concerned in case of other categories.

Example date of bill(say) : 10.4.98(Date actually

appearing on the bill)

Due Date : 27.4.98

Actual date of the issue of the bill : 12.4.98

Correct due date which should have been : 29.4.98

quoted in the bill.

103.4 In case the consumer does not receive the bill even 4 days after the usual date of presentation, he may contract UDC/RA/ARA/AEE/XEN to obtain duplicate copy of the bill

104. DELIVERY OF BILLS TO CONSUMERS:

104.1 It may some time happens that the bill distributor is unable to deliver the energy bill to a consumer for any of the following reasons.

104.1.1 Premises are found locked and no body is present to take delivery of the bill.

104.1.2 Consumer is not present and none of his representative is ready to take delivery of bill.

104.1.3 Consumer is present but refuses to take delivery of the bill.

104.2 Procedure to be adopted in any of the contingencies under Para 104.1: As soon as it is reported by the B.D that he has been unable to delivery the bill to a certain consumer, a notice(Form E.B. CS-25) " Bill for the month of_________________ for Rs.___________" should be prepared and sent through Board's Bill distributor to the consumer and the bill distributor should obtain the initials of the consumer in the Bill Distributor's book in token of his having received the notice. If, however, the consumer refuses to take the notice or he is not available, the notice should be sent under postal certificate. If the notice is returned undelivered or the AE/AEE/XEN(Ops) concerned has reason to believe that the consumer is deliberately refusing to accept the notice, it should then be sent under registered acknowledgement-due letter.

104.2.1 If the letter is received back undelivered, efforts should be made to find out the whereabouts of the consumer through some of the officials or from the neighbourers so that the registered AD letter should be re-directed at the new address. The expenditure incurred on sending such a notice should be debited to office contingency.

104.2.2 If none of the above efforts succeeds, the bill and notice of disconnection should be pasted conspicuously at the gate of premises,.

104.2.3 For service of notice of disconnection of supply, provisions of condition No.38 of conditions of supply should be followed. After expiry of notice of disconnection, connection may be disconnected.

105. SENDING OF BILLS TO CONSUMERS BY POST- RECOVERY OF POSTAGE CHARGES:

No postage charges in respect of rendering bills to consumers are recoverable, as in accordance with the Conditions of Supply, it is the duty of the Board to render bills to consumers monthly/bimonthly and the rates on which the bills are based already include postage and other contingent charges.

106. BILLS OF CONSUMERS WHOSE PREMISES ARE FOUND LOCKED AT THE TIME OF METER READING:

106.1 If the meter reader, at the time of meter reading finds the premises locked or otherwise he is not in a position to reach the meter, he should prepare at the site itself a 7 days notice in PSEB form No.CS-26(Access to consumer's premises) and paste the same on the consumer's premises at a conspicuous place. For this, all the Meter readers should be provided sufficient number of such forms. Simultaneously, the meter reader shall intimate the fact to the office of AE/AEE/XEN(Ops)/Sub-Office which shall also serve a notice immediately to the consumer through the Board's peon who shall obtain initials of the consumer in the peon book in token of his having received the notice. In the notice, it should be pointed out for the period the premises remain locked, the consumer in accordance with the provisions of Conditions of Supply, will be charged meter hire and service rentals besides billing him on monthly average basis as applicable or monthly minimum charges whichever is higher. The consumer should be billed on the basis of the average consumption for the last six month or the consumption of the corresponding months of the preceding year, whichever seems to be reasonable or the monthly minimum charges whichever is higher.

106.1.1 ARA/RA shall be competent to determine the average consumption, in case of Domestic Supply and Single Phase Non-residential Supply consumers.; In case of 3 phase NRS Industrial/Bulk Supply and all other categories of consumption. AE.AEE./XEN(Ops) shall be the competent authority to determine the average consumption . Addl.SE/Sr.XEN(CBC) shall be competent for LS/BS connections which are billed in Centralised billing cells.

106.2 When the meter is ultimately read as pr the usual meter reading Cycle, the bill should be prepared on the basis of the actual consumption for the period in question and the charges already deposited by the consumer on account of bills rendered to him should be adjusted from the amount of bill so prepared.

106.3 In order to obviate the accumulation of defaulting amount on account of locked premises following action may be taken:

106.3.1 General Consumers: In case the premises of DS/NRS consumes are found locked on two consecutive meter reading dates as per schedule(bi-monthly) , the premises be disconnected temporarily before the 3rd reading date and PDCO may be effected after one month of TDCO

106.3.2 Industrial/bulk Supply Consumers: The connections of Industrial /AP./Bulk Supply consumers maybe disconnected temporarily if the premises are found locked on three consecutive monthly meter reading dates as per schedule, and PDCO maybe affected after one month of TDCO. However, the permission of authority competent to sanction load may be obtained before disconnection. In respect of street Lighting, Railways, MES, BBMB,BSF, PSTC and Public Health Tubewells, the sanction of the CE(Ops) should be obtained for disconnection which should be carried out only after serving a notice of 7 days.

106.4 Pre-requisites of effecting temporary disconnection on account of premises belong locked.

106.4.1 For DS/NRS connection, JE concerned should personally verify the facts at site on a SJO to be issued by AE/AEE/XEN(Ops) and a suitable certificate to this affect shall be recorded by RA/ARA in the ledger.

106.4.2 In the case of Industrial/Bulk Supply Connections action as detailed in sub Para 106.3.2 above shall have to be taken by AE/AEE/XEN(Ops) and AAE Incharge Sub-Office personally. The AE/AEE/XEN(Ops) should inform the load sanctioning authority immediately after affecting TDCO, alongwith relevant details of the case.

107. PROCEDURE TO BE FOLLOWED IN FINALLYDISCONNECTING THE CONSUMER AT HIS REQUEST:

107.1 As soon as a consumer puts an application for disconnection, a disconnection order in E.B. Form CS-16 should be prepared and the JE should visit the consumer's premises at the earliest possible if no particular date has been mentioned in the application. If , on the other hand, the consumer specifies any particular date and time, efforts should be made to comply with his wishes. Meters of LS/MS connections are to be got checked from MMTS/Enforcement before their removal from the site. On reaching consumer's premises JE should take the readings, disconnect the premises and remove the meter in order to ensure that no more energy is consumed. The JE should on getting back to the office, hand over DCO duly completed to ARA./RA who will get the final bill of the consumer prepared and get it signed from AAE/AE/AEE/XEN(Ops) and present it to the consumer for payment within seven days of presentation of bill. Where payment is not received within due date, late payment surcharge @ 5%/ 10% shall be levied ask the case may be.

107.2 In case the consumer is finally disconnected before the due date of his previous month's bill, the grace date of the final bill should either be fixed at the 7th day from the date of disconnection or at the Grace date of previous month's bill whichever is earlier 5%/ 10% late payment surcharge be levied in case payment is not received within grace period so fixed.

108. BILLING PROCEDURE FOR PART PERIOD OF A MONTH:

108.1 The Board's standard Schedules of Tariff are applicable when the billing is done for a full month. However, cases often arise where a bill is required to be prepared for part period of a meter reading month i.e.

108.1.1 When the Ist meter reading date becomes due before a normal period of 30 days after giving a new connection, or when a disconnection takes place before the next meter reading date is due or

108.1.2 When there is a change in the meter reading programme etc.

108.2 Following procedure should be adopted while rendering bills for periods lesser than the full billing month in the event of new connection/ reconnection or disconnection at consumer's request.

108.2.1 Tariff applicable for all consumers is single part. No demand charges are leviable. Energy charges except for domestic consumers are uniform for different categories of consumers. Accordingly for Industrial, NRS, Bulk Supply and Railway Traction, the bill may be prepared on the basis of the energy consumption. However, monthly minimum charges may be worked out on prorata basis.

108.2.2 As regards domestic supply the units in the first three slabs will be charged on prorata basis. Monthly minimum charges will also the arrived at on prorata basis.

108.2.3 In respect of temporary supply energy charges will be worked out on consumption basis. However, monthly minimum charges will be calculated for each period of 30 days or less. In the case of temporary general connections, the schedule is very clear and no difficulty is likely to be experienced in applying the tariff for part-period of a month. However, in case of temporary industrial connection, the procedure prescribed for permanent industrial connection should be followed.

108.3 Billing for periods more than one billing month: For periods more than a month, the consumption for one month should be calculated proportionately and billed on the normal tariff and the remaining consumption should be billed in accordance with the procedure explained in Para 108.2. In such cases the maximum demand for the two separate periods is to be reckoned as the same for the combined period.

108.4 Disconnection as a result of violation of Conditions of Supply and reconnection thereafter. If the disconnection /reconnection takes place in a different month, the billing for the month in which disconnection has taken place should be done on normal tariff but for the period after reconnection, it should be done in accordance with the procedure outlined in Para 108.2. If, however, the disconnection/reconnection takes place in the same month, the charges should be recovered on the basis of normal tariff.

108.5 Change of Meter Reading Programme:- If the acceleration/retardation in date is up to four days, the normal tariff is applicable. If it is in excess of four days, the procedure as outlined in Para 108.2 should be followed in all categories of tariffs including "DS" and "NRS" i.e. the minimum monthly charge and /or consumption slabs be decreased / increased proportionately.

109. PAYMENT OF BILLS:

109.1 Hours of receiving cash: Hours for receiving cash from the consumers in respect of payments of Board's bill etc. are fixed to give the cashier ample time to close his cash books daily and tally the amount of total realization during the day with the total of the entries made in Consumer Cash Receipt Book. Energy Bills less than Rs.5,000/- shall be accepted in cash/local Cheque/drafts/banker's cheques and energy bills amounting to more than Rs.5,000/- shall only be accepted in local cheques/drafts/banker's Cheques. The cash shall be collected upto 3 pm on working days.

109.2 A notice for the information of the consumers giving the timings of receiving cash should be displayed on the notice Board in each office where the cash is collected. The notice should also show the dates on which the office receiving cash will remain closed on account of holidays in every month.

109.3 Receipt of payment after prescribed working hours: In order to enable the consumer to make the payment in respect of theft of energy, unauthorized load, violation of peak load hours restriction etc, the payment maybe accepted after prescribed working hours for acceptance of cash during working hours or on holidays as under:-

109.3.1 Payment made by the consumer through bank draft/cheque maybe accepted by the AE/AEE/XEN(Ops) concerned who will intimate the acceptance of the said cheque/bank draft to the next higher authority.

109.3.2 Before accepting the payment an undertaking should be taken from the consumer that the cheque will not be dishonored and that he will not give instructions to the bank for non encashment of cheque and also he will not got to the court for obtaining stay orders from the court against encashment of the cheque.

109.3.3 On the next working day the AE/AEE/XEN(Ops) shall ensure that the payment so received is duly accounted for by making entries in the relevant record and by issuing final receipt of the amount to the consumer.

109.4 it shall be ensured by the AE/AEE/XEN(Ops) that all the receipts issued by the cashier against payment of bills must be stamped showing the name of the cashier and the sub-division. The stamp should also be affixed on the receipt stubs to be sent to computer centre and office copies of RO-4 and BA-16. The consumers should be notified that before leaving the cash window they should satisfy themselves that the cashier has stamped the bill.

109.5 Advance Payment of Electricity Bills- Incentives:

A consumer friendly scheme for payment of electricity bills for adjustment from the advance deposit to be made by such consumers is particularly aimed to save the consumers from botheration of queuing up in long lines for making payment during every billing cycle. The scheme offers incentive more than the interest on Savings Account in the Bank. Advance payment deposit would also safeguard again any disconnection and levy of late payment surcharge as exigency of delay in payment will be eliminated. The money so deposited under the scheme would be secured and adjusted towards payments due on account of Sale of Power.

109.5.1 Scope of Scheme:

The Advance Deposit scheme in the initial stage will be applicable to DS,NRS, SP &AP consumers who opt for it. The option may be exercised anytime during a billing cycle by making deposit.

109.5.2 Amount of Deposit:

To start with the minimum amount of Advance Deposit will be equal to total of previous 6 months Power Bills or more(Energy Charges, E,D. ,Octroi, Rental, Fuel Charge etc. excluding Sundry. Arrear and Adjustments) and amount of Advance deposit will be received in multiples of Rs.100/- . The receipt of advance deposit recoupment shall be issued by the Operation Sub-Division through BA-16.

109.5.3 Mode of Deposit:

This amount would be received through local cheque. Demand Draft , Bankers Cheque and up to Rs.10,000/- by Cash Deposit on any working day but adjustment will start in next bill whose billing data is to be submitted after the date of advance deposit. The data submission dates of various billing groups would be displayed by the Sub-Division on office Notice Board for the guidance of the Consumers desirous of making deposit under this scheme. The Sub Division would communicate the details of deposit made to Computer Centre through specified advice alongwith group wise billing data submission.

109.5.4 Recoupment of Advance:

The Consumer can recoup is advance amount anytime during the year but not more than once in a period of two months or whenever the balance amount in his account is reduced below the amount equivalent to his one cycle average billed amount. The recoupment amount will also be in multiple of Rs.1,000/-. Primarily it is the responsibility of consumer to timely recoup the advance whenever the amount of advance at his credit is reduced to less than his normal average one cycle bill. However, the Sub-Division will issue reminder also whenever deposit so made is required to be recouped. In case the payable billed amount after adjusting the advance remains unpaid, it shall attract late payment surcharge( on current SOP amount) and disconnection as per rules and provision of Sales Regulation. In case advance is not recouped, the consumer shall automatically be deemed to have opted out of the scheme and shall be billed in normal manner as if no advance is made.

109.5.5 Adjustment of Bill Amount:

The bill prepared in every billing cycle would be debited /adjusted against outstanding advance & would be deemed to have been paid on due date fixed for payment by cash. The bills raised upon would indicate the amount of advance at the credit of consumer before bill adjustment, incentive accrued and final amount of advance after adjustment of billed amount and net payable amount if any. In case of insufficient advance in consumer's account , the posting procedure would be the same as is being adopted presently in case of part payment cases.

109.5.6 Incentive:

The incentive equal to the interest rate offered by Nationalized Banks on Savings A/c Deposit plus 1% would be given on the advance made by the consumer. The interest would be calculated from the date of deposit on number of days basis up to each due date. The rate of incentive to be notified on 31st March of every year would remain unchanged throughout the financial year. For the year 2003-04 incentive @ 4.5% shall be paid. The incentive amount would be rounded off to the nearest rupee.

109.5.6.1 It has now been decided to give motivation incentive to Board employees/Village Panchayat who persuade the consumers to make deposit under this scheme. The name & signature of motivator should be obtained on the application form filled by the consumer. The motivation incentive to the Board employee would be paid @ 25 paise against each Rs.100/- and to the Village Panchayat @ ½ % of the deposit made.

109.5.7 Negative Bills:

Cashiers would not accept the payment from the consumer will negative recoverable billed amount. However, in case of exigency of payment of such billed amount the same will also be treated as advance payment and would be entitled for incentive. For this , separate advice shall be intimated by concerned Operation Sub-Division & Corrections shall be made thereafter by Billing Centre.

109.5.8 Correction of Bills:

Inflated/wrong bills will be corrected as per procedure & practice prevailing in existing system by the Operation Sub Divisions and the correction in advance amount on this account would be communicated to the Computer Agency through a separate advice for carrying out necessary corrections.

109.5.9 Yearly Statement:

In case of computerized billing a yearly computerized statement regarding detail of advance amount & incentive earned will be prepared by the Billing Centre and in case of AP category the yearly statement will be prepared manually by the concerned Operation Sub Division till such time the billing of the same is not computerized. A copy of the yearly statement would also be supplied to the Consumer by the concerned Operation Sub-Division.

109.5.10 Disconnected Consumers:

No advance would be accepted from permanently disconnected consumers.

109.5.11 Other Charges:

The security deposit, reconnection fee, service charges etc(other than SOP) will not be eligible for adjustment under the scheme and will have to be paid by the consumer separately.

109.5.12 Minimum Balance:

No incentive will accrue if the amount at the time of incentive calculation is less than Rs.100/-

109.5.13 Refunds:

The advance so made will be adjusted in future bills only. Refund would be allowed to the consumer, if advance account holder ceased to be electricity consumer due to disconnection etc. Such refund would be allowed to him after one month from PDCO and no interest would accrue from the date of implementation of PDCO. Concerned Sub Division would get this status effected through separate advice to be sent to Billing Centre alongwith billing data of the group.

109.5.14 Maintenance of Account:

Each Operation Sub Division will maintain a separate register for keeping the record in respect of each consumer for advance deposit made, incentive earned and the amount adjusted against energy bills and outstanding balance. The detailed accounting procedure will be issued by the Finance Section Separately.

110. PAYMENT OF INCORRECT BILL:

110.1 In Accordance with direction(b) printed on the back of the bill presented by the Board, the consumer is liable to make payment of the bill received by him within 15 days(except LS , MS and SP consumers) from the date of presentation notwithstanding any difference or dispute which may arise as to its accuracy. In the event of an error in the bill being admitted, the excess amount charged is adjustable by the billing authority in the next monthly bills rendered to the consumer.

110.2 Action to be taken in case bill is challenged by the consumer/Issue of arrears bill:

110.2.1 The bills for arrears amount arising out of under assessment detected by audit, by the field staff or at the instance of Sr.XEN/ASE (Enforcement /MMTS) should be separately issued except for the charges relating to the arrears concerning general charges as given in Schedule of General Charges which can be charged through the current bill.

110.2.2 Challenging a current Bill: If a consumer desires to challenge a current bill, he may do so within the grace period by depositing requisite fee alongwith 50% of the billed amount. However, Indl. consumers(LS,MS,SP) while challenging the bill shall be required to deposit full amount of un-challenged items and 50% amount of challenged items of the bill alongwith the bill challenge fee.

110.2.3 Challenging an arrears Bill: A consumer may challenge the arrears bill within the grace period by depositing challenge fee alongwith 20% of the amount of such bill.

110.2.4 In case of bills of arrears debited at the instance of Flying Squad, a consumer desirous of filing petition for challenging the bill/filing petition for review of appeal after the stipulated period of disconnection may do so by depositing challenge fee alongwith 75% amount of such bill.

110.3 Reconnection of Supply: Engineer/in/Chief/Chief Engineer/Ops(Where the assessed compensation exceeds Rs.1 lac) and Dy. CE/SE(Ops) (assessed compensation up to Rs.1 lac) can allow restoration of supply after accepting a part of the assessed compensation as under:-

Assessed compensation including ACD :Amount of part payment

1. Up to Rs.1 lac. 33% of the assessed compensation

2. Exceeding Rs.1 lac 33% of the assessed compensation

Subject to a maximum of Rs.50 lacs

110.3.1 If the consumer is unable to make the part payment as prescribed in the preceding Para and the Engineer-in-Chief/CE)Ops) is of the view that further relaxation is called for on the facts and circumstances, such a case shall be promptly put up to the Spot Review Committee, after getting approval of Member Incharge commercial organization. The consumer shall be informed of the minimum amount which he is required to deposit for securing reconnection of supply.

110.4 The competency of various officers to allow reconnection under Para 110.3:

110.4.1 Superintending Engineer(Ops)Concerned :Disputed Amt. up to Rs.1. lac

110.4.2 Chief Engineer(Ops) Concerned :Disputed Amt exceeding Rs.1 lac

110.4.3 If the consumer does not agree to pay even 33% of total amount and where chief Engineer(Ops) concerned is satisfied that reconnection be allowed even after accepting lesser amount than that prescribed, such cases should be put to the "Spot Review Committee" comprising Chief Engineer(Ops), Chief Engineer Enforcement, Director/Billing and Superintending Engineer(Ops) concerned and Director/Enforcement. The undertaking of the consumer in all cases will be obtained to accept the decision of the reviewing authority.

110.4.4 Interest on refund of Provisional deposit under Para 110.3:

If as a result of review or appeal the consumer comes entitled to any refund of the money deposited by him under Para 110.3, interest @ 9% per annum will be admissible to him for the amount of refund.

110.5 In case the mistake is apparent on record i.e. wrong calculation or the billed consumption is much more than the normal consumption say 4.-5 times the normal consumption, revised bill on the basis of average of past six months alongwith bill challenge fee shall be got deposited after due approval of AE/AEE/XEN(Ops) and the challenged bill in such cases shall preferably be decided before the due date.

110.5.1 When the challenged bill as a result of review is found to be incorrectly prepared, the correct bill shall be prepared and issued immediately. A grace period equivalent to the period intervening the date on which the bill is challenged and the date on which correct bill is rendered or a period of 15 days (10 days in case of LS/MS/SP consumers) whichever is less shall be allowed for making ;payment of the revised bill. However, the bill challenge fee shall be adjusted against the bill. If on review the bill is found to be correct, not only the challenge fee shall be forfeited and credited to Board's revenue but also consumer shall be liable to pay late payment surcharge on the unpaid amount after the due date. In such a case, no extension of the due date already fixed shall be allowed.

101.5.2 The challenged bill should be checked and if found wrongly prepared, should promptly be corrected. In case it needs any review by the competent authority, it should be submitted to the said authority and decision obtained within the shortest possible period.

110.6 Competent Authority for review of charges debited:

110 .6.1 In case the over charges pertain to the un audited period including the current bill following are the competent authorities to decide such cases:-

Refund/write back amount involved: Authority to approve

1. Up to Rs.2500/- AE/AEE/XEN(Ops)

2. Above Rs.2500/- Sr.XEN/ASE(Ops)

3. Large Supply Addl.SE/Sr.XEN(CBC)

110.6.2 In case of arrears debited at the behest of the audit or pertaining to the audited period, following are competent authorities to decide such cases:-

110.6.3 If Amount is debited on account of checking by Enforcement/ MMTS and Operations Staff following are the competent authorities to review such cases:-

110.7 Circle Level Dispute settlement and Reconciliation Committee shall not review such cases which are pending in the courts. Such cases irrespective of the amount involved but up to the upper limit of Rs. 5 lacs shall be considered by Zonal Level Dispute Settlement Committee and above Rs.5 lacs by the Dispute Settlement Authority.

110.8 Where unanimity is not reached while taking a decision in the Circle Level Dispute Settlement Committee or Zonal Level Dispute Settlement Committee or the Dispute Settlement Authority, the majority decision will be applicable. However, the minutes to be recorded should be self speaking and views of the dissenting member(s) should be indicated alongwith the operating part of the decision specifically. The time limit prescribed above for settling the various disputed cases is the maximum. Efforts should be made to settle such cases more expeditiously so that legitimate revenue of the Board is recovered promptly.

110.9 The consumer may file an appeal challenging the decision or Reviewing Authority mentioned in 110.6.3 by depositing 50% of the balance disputed amount( in addition to 33% or as decided by Spot Review Committee i.e. already deposited.

110.10 PROCEDURE TO FILE COMPLAINTS WITH GRIEVANCES CELL IN CASE OF INFLATED /WRONG BILLS:-

The aggrieved consumers who are served inflated/wrong bills can file their complaints with the grievances cell at PSEB HQ, Patiala which is headed by Member/Distribution. Concerned CE/Op. & CAO (Revenue) shall be its' members and SE/DS concened shall be Member/Convener. The procedure to file complaints for decision by grievances cell shall be as under:-

110.10.1 Aggrieved consumers may give their grievance/complaint regarding inflated/wrong billing to the concerned SE/OP.

110.10.2 SE/OP. shall examine the grievance/complaint and prepare an agenda note for consideration by the Grievance Cell. The agenda note shall accompany a copy of the bill/letter issued for raising of the demand and calculation thereof and specific grievances of the consumer. The agenda note shall be put upto concerned CE/OP. who shall give comments on it.

110.10.3 This agenda note shall be faxed by CE/OP. to the office of Member/D and CAO/Revenue on the same day the grievance/complaint is lodged in the office of SE/OP.

110.10.4 CAO/Revenue will examine the agenda note and brief Member/D regarding the genuineness or otherwise of the complaint/grievance the very next day.

The findings of the Grievance Cell, as finally decided by the Member/D shall be conveyed to the CE/OP./SE/OP. through Fax and to the consumer, if he has the fax facility.

110.10.5 SE/OP. shall ensure that decision of the Grievance Cell shall invariably be intimated to the consumer in time.

110.10.6 This entire exercise is to be completed within 48 hours after the receipt of grievance/complaint from the consumer.

110.10.7 Consumer shall have to deposit normal average current bill before due date.

110.10.8 Only the amount considered excess/inflated by the consumer shall be referred in the Grievance Cell, for which the consumer shall deposit bill challenge fee.

110.10.9 During the pendency of the case no disconnection will be effected.

110.10.10 These instructions shall be applicable for current energy bills only.

For the benefit of all the consumers these instructions be displayed on the Notice Board at Sub-Divn. Level.

111. PROCEDURE OF ACCOUNTING OF CHARGES FOR ISSUING DUPLICATE BILLS:

111.1 Charge for Duplicate Bill: In case a bill is lost by a consumer, a duplicate bill may be prepared and rendered to him after he has deposited the duplicate bill fee as prescribed in the schedule of General Charges. Charges so recovered are to be credited to Revenue of the Board.

111.2 Accounting of Duplicate Bill Charges: After the written request of the consumer for the issue of duplicate copy of the bill has been accepted, a sundry job order shall be prepared for the issue of the duplicate copy of the bill and the duplicate bill issued. The charges shall be accounted for through the Sundry Charges and Allowance Register simultaneously transferring the entries to the consumer's account concerned for including in energy bills. The charges when realized should be credited to the consumer's account in the ledger.

112. UNAUTHORIZED EXTENSION IN LOAD- OVERHAULING CONSUMR'S ACCOUNTS:

112.1 Unauthorized extensions not only adversely effect the Board's supply system but also cause a heavy loss of revenue. In order to arrest the tendency on the part of the consumers, who indulge in unauthorized extensions in load by connecting additional load unauthroizedly, it is essential to conduct periodical checking. Such checks must be exercised intensively by the concerned officers as per the schedule.

112.2 Checking Schedule:

112.2.1 All industrial and Bulk Supply connections with load up to 20 KW in the jurisdiction of J.E. shall be checked by him atleast once in every six months. All other three phase connections shall be checked by him atleast once a year in addition to carrying out checking of 50% single phase connections.

112.2.2 The AE/AEE/XEN(Ops) shall check all the connections having connected load more than 20 KW atleast once in every six months. Additionally, he will check all the small power connections atleast 50% ( not less than 250) other 3 phase and 10% general connections each year.

112.2.3 The Sr.XEN/Addl.SE(Ops) shall check all the connections having connected load more than 50 KW in his jurisdiction atleast once in every year. every year Additionally, he will check 5% of the three phase industrial connections having load less than 50 KW.

112.2.4 The Dy.CE/SE(Ps) should check all the connections having load more than 250 KW every year and 10% of the three phase industrial connections having loads more than 100 KW. Additionally, he must carry out random checking of other 3 phase connections having load less than 100 KW.

112.3 Checking of MDIs and metering of LS consumers: Checking officers shall pay special attention to working of MDI/Metering equipment of Large Supply Industrial consumers having contract demand of 500 KVA and above. In order to ensure the optimum results, following steps may be taken:-

112.3.1 In order to arrest the temptation on the part of the consumers to tamper with the knobs of MDIs, the same shall be installed inside cup Boards(having a suitable glass window) which shall be properly sealed by the AE/AEE/XEN(Ops) and shall be resealed by the AE/AEE/XEN(Ops) after taking monthly readings every month.

112.3.2 AE/AEE/XEN(Ops) shall inform the officer Incharge of ME Lab as well as the Sr.XEN/ASE/SE(Ops) concerned within 4 days of their finding that the AMDI has gone defective.

112.3.3 Meter Inspector should check DS, NRS, SP, AP Connection & Street Light Connections only.

112.4 Checking by Operations, Enforcement and MMTS Staff:

112.4.1 Enforcement and MMTS staff shall normally carry out checking with the assistance of operation officers, Sr.XEN/ASE(Enf) shall associate Sr.XEN/ASE(Ops) or the AE/AEE/XEN(Ops) as per availability. However, Sr.Xen/ASE(Enforcement/MMTS) shall also exercise independent checks as per schedules laid by their controlling officers.

112.4.2 Report of checking must be complete and comprehensive. Where the meters are found sticky or slow, the observations should not be recorded as such but the performance of the meter/metering equipment be got checked immediately from ME Organization/mobile Metering Testing Squads for arriving at correct inference. Signatures of the representative of the consumer may invariably be obtained on the report even if he may have dissenting views. If the consumer does not sign in token of checking having been conducted at his premises in his presence or that of his representative, the fact should be specifically recorded in MOI. The memo of inspection and seizure should be jointly signed by the enforcement and the operation staff. If the checking is done by one agency, the report maybe signed by atleast two officers/officials. Erasing , cutting./over writings should be avoided in the memo of inspection and seizure.

112.4.3 Seals of meters/metering equipment when broken by the Sr.XEN/ASE (Enforcement/MMTS) in the absence of operation officers for any unspecified reason or for carrying out checking of meter/metering equipment shall be resealed by the officers of Enforcement Unit so as to ensure that meters/metering equipments are not left unsealed. In such cases, Sr.XEN./ASE Enforcement/MMTS will inform the AE/AEE/XEN(Ops) about breaking and replacing of seals of cup boards, meter terminal covers, CT Chambers etc. The concerned AE/AEE/XEN(Ops) shall replace the seals so fixed by the Sr.XEN./ASE (Enforcement/MMTS) within 15 days of receipt of information.

112.4.4 If on representation against checking by AE/AEE/XEN(Ops)/ Sr.XEN/ ASE (Enf.) the premises are rechecked by Sr.XEN/ASE(Ops) / Director Enforcement who has divergent views/opinion, such details of the checking by the AEEs/XEN and the Sr.XEN/ASE(Ops) shall be personally discussed by them with SS.E.(Ops) before drawing final inference.

112.4.5 The job of the Enforcement Staff is to check unauthorized extensions of load and cases of illegal extensions, theft of energy. Therefore, their memo of inspection and seizure must indicate the extent of un-authorized load found connected with the mains at the consumer's premises and in case of theft of energy the details as to how the same was being managed by the consumer, evidence, if any, seized and also their observations leading to inference drawn by them. Thus the main job of the Enforcement Agency shall be to detect lapses and extent thereof. It is for the Assessing Authority as per the Conditions of Supply to decide the quantum of charges to be levied. In case of doubt, a reference may be made to the commercial directorate by the Operation Officers for seeking advice./clarification

112.5 Procedure for Recording Check/Inspections.

112.5.1. Memorandum of Inspection and Seizure; Results of inspection and evidence, if any seized by enforcement or operations officers shall be recorded at site in the "Memorandum of Inspection and Seizure" in triplicate. One copy should be retained by the Inspecting Officer, the 2nd sent to the AE/AEE/XEN(Ops) for placing it in the consumer's case and taking necessary follow up action. The 3rd copy should be given to the consumer or his representative available at the time of inspection under proper acknowledgement. In case of LS consumers a copy of the report will be sent to Sr.XEN/ASE(CBC) by the Inspecting Officer. The result of checking will also be entered in the pass book available at the consumer's premises.

112.5.2 The memo of Inspection maybe subsequently entered in a Separate register to be maintained by each Inspecting Officer. The register as mentioned above should be numbered and page marked and should invariably remain in the custody of the concerned officer/official and it must be ensured that it is handed over to his successor and a note to this effect is added in the handing over report.

112.6 The Sr.XEN/ASE/SE/Dy.CE(Ops) while on tour shall check that such registers are being maintained and the checking as prescribed above is being actually carried out and follow up action taken promptly.

112.6.1 Quarterly return indicating the details of such inspections and the progress achieved must be submitted to the next higher office regularly.

12.6.2 The observations of the checking shall be passed on to the RA/ARA or to the official/officer/XEN(CBC) concerned for compliance who will ensure expeditious disposal besides follow up wherever necessary.

112.7 Procedure for levy of Surcharge:

112.7.1 A.P.Consumers:

12.7.1.1 Load surcharge for the unauthorized load detected over and above the sanctioned load shall be levied as per Regn No.85.5

112.7.1.2 The A.P. Consumer (whether metered or availing free supply) found using energy directly from tube well for residential buildings, poultry farms, cattle sheds, hutments, etc. shall be charged for such unauthorized use of excessive load(after excluding 80 watt load of 2 bulbs for tube well chamber) @ Rs.750/- per KW or part thereof. The Supply to such a tube well consume shall be disconnected and restored as per provisions of Condition No.42 and 43 of Conditions of Supply and after the consumer submits a test report after removing the unauthorized load. It shall be obligatory for such a consumer to come under the metered supply.

112.8. Extension in connected load without increase in Contract Demand.

112.8.1 No consumer shall increase his connected load without approval of the Board, even when there is no increase in contract demand. A consumer intending to increase his load should apply afresh for getting sanction for connecting additional load.

112.8.2 No consumer shall increase the installed capacity of step down transformers without specific approval from the authority competent to sanction the total load and if he increases the capacity of the step down transformers, he will be liable to compensate the Board for all damages occurring to its equipment or machinery by reason of this default , without prejudice to the right of the Board to disconnect the supply to such a consumer after serving 15 days notice.

112.9 Unauthorized Load, levy of load surcharge and Demand Surcharge:

112.91 No SP,MS, LS and AP consumer shall be disconnected if the quantum of unauthorized load is to the extent permissible under the relevant schedule of tariff. As regards NRS/BS consumes, the limit of unauthorized load is defined in the relevant schedule of tariff. A notice shall be served on the consumer to remove unauthorized load within 3 days and to submit fresh test report. Nevertheless the Board reserves the right to disconnect the supply without any notice as per provisions of relevant schedule of tariff.

112.9.2 Such consumers shall be subjected to Load Surcharge for unauthorized load in excess of the limit prescribed under the relevant tariff schedule at the prevalent rates. Unauthorized load if so required by the consumer may be got regularized by making an application and fulfillment of prescribed formalities.

112.9.3 If any Industrial consumer is found to be repeating the offence and the unauthorized extension is in excess of the limits prescribed in the relevant schedule of tariff as mentioned in paras 112.10.1 and 112.10.2 , the load surcharge @ Rs.750/- or at such rate which the Board may prescribe from time to time shall be leviable. However, the consumer will disconnect the unauthorized load until it is got regularized.

112.10. Unauthorized load exceeding the limits prescribed in the relevant schedule of tariff:

Following action shall be taken'

112.10.1 In case an unauthorized load more than the limit prescribed in the relevant schedule of tariff is detected, a 7 days notice shall be served immediately to the consumer asking him to disconnect

& remove the unauthorized load, submit a fresh test report and deposit the requisite load surcharge for the load in excess of the sanctioned load .

112.10.2 Non compliance of notice issued as per SR No.112.10.1 will lead to disconnection without issuing any further notice.

112.11 Rates of Load Surcharge: Rates given hereunder or those prescribed from time to time in the relevant schedule of tariff shall be leviable:-

112.11.1 For Industrial, Bulk Supply :Rs.750/- per KW for each default

112.11.2 NRS and domestic supply :Rs.750/- per KW for Single Phase & :Rs.1,500/- per KW for three Phase.

112.11.3 For A.P.Consumers :Rs.1,000/- per BHP for each default

112.11.4 The connection shall be restored immediately after the consumer puts in a request to that effect and deposits the requisite Load Surcharge and pays reconnection charge and also submits fresh test report after removing the unauthorized load.

112.12 Demand Surcharge: If any LS consumer is found to have exceeded his sanctioned contract demand, the demand surcharge for the demand in excess of the sanctioned contract demand be levied as per the following rates as amended from time to time:-

112.12.1 Demand surcharge shall be recovered through the current energy bill. There shall be no warning for first default. The demand surcharge shall be leviable on the very Ist default.

112.13 Authority Allowing Disconnection: Disconnection on detection of unauthorized load shall be carried out on the basis of checking made by an officer not below the rank of an AE./AEE/XEN(Ops). The JEs and the other supervisory staff responsible by enforcing the provisions as mentioned above will promptly and effectively report the default to the concerned AE./AEE/XEN(Ops). who will in turn carry out the checking immediately and take action for disconnection. The power for allowing disconnection shall be as under:-

112.13.1 Load up to 100 KW : AE./AEE/XEN(Ops).

Load exceeding 100 KW : Sr.XEN/ASE(Ops)

and up to 500 KW

Load exceeding 500 KW : SE/DCE(Ops)

112.13.2 In case disconnection of supply does not fall within the competency of the checking officer(not below the rank of AE./AEE/XEN(Ops).,he shall immediately get in touch with Sr.XEN/ASE(Ops) as the case may be for obtaining his approval on telephone. If, however SE./Dy.CE(Ops) is not available, permission to disconnect maybe accorded by the SR.XEN/ASE(Ops) but the SE should be informed at the earliest opportunity. Such connection which are disconnected under the directions of the Sr.XEN/ASE(Enforcement), the Sr.XEN/ASE/Dy.CE (OPs) should be informed before disconnection. Sr.XEN/ASE(Enforcement) shall apprise Sr.XEN/ ASE/Dy.CE(Ops) directly where the power of disconnection falls within their competency.

112.13.3 Disconnection of supply, where it is likely to put the public at large to avoidable inconvenience, may be avoided. A letter of warning besides recovery of Load surcharge at the above rates may be issued, intimating that any subsequent default is likely to attract disconnection.

112.13.4 In case of Central Govt. Deptt./Utilities,CE)Ops) should correspond with his counterpart in the central Govt./Utility for payment of Board's dues/load surcharge and to advise the concerned department for either removal of unauthorized load or regularization thereof without further delay. If there is no response, a registered notice of 15 days shall be issued by CE(Ops) to his counterpart in the concerned Govt. Deptt./Utility for depositing of dues/regularization of unauthorized load/removal of unauthorized load as the case maybe . In case the default persists CE(Ops) shall refer the case with facts to Member(Ops) for getting his approval for disconnection and the connection shall be disconnected. In case of public utility likely to cause inconvenience a press note of the intending disconnection may be issued for publication.

112.13.5 A separate register for disconnection to be effected under these instructions shall be maintained in each Sub-Division/Sub-office.

112.14 Test Reports for regular extension: There maybe certain cases where the consumers may have applied for regular extension and even test reports may have been furnished in compliance of the demand notices issued to them. In order to avoid the possibility of the additional load covered by the Test Report being computed towards the unauthorized connected load, it is clarified that the extensions being released in conformity with the provisions of Reg.No.20 shall not count towards unauthorized extension.

113. BIMONTHLY BILLING SCHEME FOR DOMESTIC AND NON RESIDENTIAL CONSUMERS:

113.1 The Board introduced bimonthly billing scheme for domestic and NRS consumers with effect from 1.8.1970. Under this scheme, meter readings are to be recorded after every two months instead of every month. With the introduction of this scheme following instructions need to be carefully observed:-

113.2 Since under this scheme the bills are to be issued at an interval of two months, the existing domestic and commercial tariffs are to be suitably amended and monthly minimum charges are to be doubled while preparing the bills.

113.3 Domestic and NRS connections should be divided into two parts in accordance with the ledger groups and their locations. The bills should be issued to the consumers covered in one part in the first month and to consumers covered in the second part in the second month.

113.4 Pass Books:- Pass Book shall be provided at the premises of DS/NRS consumers at the cost of Rs.7.80 per pass book to be recovered from consumer through sundry charges. The Pass Book shall be replaced after every 6 years. The consumer shall be responsible in safe custody and in case of loss of pass book Rs.25/- shall be recovered for replacement from the consumer.

114. CHECKING UNDER BILLING OF BS CONSUMERS:

In order to check the under-billing of Bulk Supply consumers measures as under may be taken:-

114.1 Supply through independent feeders: If supply is being given through an independent feeder metering should be carried out at the sending end and the point of supply. Both the meters should be duly sealed by the authorized officers. If there is wide variation in the consumption recorded by the two meters, requisite investigation should be carried out. meters should be tested/recalibrated, if necessary.

114.2 Providing Pass Books: If the load exceeds 100 KW pass book should be provided to the BS consumers. For loads up to 100 KW meter reading cards should be provided to the consumer.

114.3 Monthly meter reading of all BS consumers should be taken by the AE./AEE/XEN(Ops). Metering equipment for loads exceeding 100 KW shall be checked by the MMTS once every year.

114.4 Bills issued to Bulk Supply consumers shall be thoroughly checked. Variation in consumption, if any, should be thoroughly analyzed. If the consumption is lower in comparison to sanctioned load/demand or the previous consumption, proper investigation should be carried out.

114.5 Whenever a power transformer is replaced or additional power transformer is installed at a grid sub-station the metering equipment for industrial and bulk supply consumers fed through independent feeders from grid sub-station should begot checked from ME officers/MMTS to avoid wrong metering due to change of vector groups, if any.

115. Distribution & Collection of Energy Bills through Village Panchayat- Devolution of power to the Panchayati Raj Institution.

115.1 The supply of electric power by PSEB/Private Operators through village Panchayat shall be regulated as under:-

115.1.1 PSEB shall supply power at one point by measuring units sent out in secondary side of Distribution T/F(s) feeding the village. The check meter shall also be installed on the 11 KV side so as to ensure accurate recording of the energy on the LT side as it is easier to tamper the meter installed on the LT side than on the 11 KV side.

115.1.2 The responsibility of laying and maintaining the 11 KV/LD system, release of new connections, extension in load, installation of meters against new connections and replacement of defective meters(as pointed out by the representative of Village Panchayat), attending consumer complaints shall remain with PSEB in the first instance and all these works shall be done by PSEB at its own cost. If at a subsequent stage a village Panchayat shall be ready to maintain the Distribution System after developing requisite technical know how the responsibility of the same shall be passed on to them.

115.1.3 The meter reading of individual consumers shall be taken by representative of Village Panchayat and intimated to PSEB for preparing bills on their behalf as per the relevant tariff and shall be handed over to them at one place for further distribution and collection at their level.

115.1.4 The village Panchayat shall be responsible for making payment to PSEB of the bill raised on the basis of single point(s) metering on the LT side for which following rebates/allowances shall be allowed.

a) 10% distribution losses shall be deducted from the total consumption recorded by the single point metering before working out the billed units.

b) 5% service and handling charges shall be allowed on the billed amount.

115.1.5 The village Panchayat shall be responsible for timely payment of the bills raised on the basis of single point metering and in case of failure to do so it shall attract levy of late payment surcharge and disconnection as envisaged in the Schedule of Tariff notified by PSEB from time to time. The bill of single point shall be raised on DS tariff and village Panchayat shall be at liberty to raise the bill to the Commercial and industrial category up to 10 % of the total load of the village at NRS/industrial tariff and retain the differential on this account as well as of MMC to compensate them for the hidden commercial loss, if any. The difference of recoveries affected on account of commercial/industrial loads over and above 10% of the load of village Panchayat shall be passed on the PSEB.

115.1.6 Disconnection of the individual defaulting premises shall be affected by them at their level or with the assistance of Board's technical staff as mutually agreed to.

115.1.7 Similarly, to start with, if any difficulty is experienced by Village Panchayat in collecting the individual bills necessary assistance shall be provided by PSEB.

115.1.8 To pass on benefit of slabs as per the DS tariff structure, the number of billed units in 1St .2nd and 3rd slabs shall be worked out after multiplying the maximum limit of units in the respective slabs by the number of connections given in a particular village.

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